Frequently asked

A 30-minute orientation call. We listen, ask focused questions about the counterparty and the payment flows, and tell you candidly whether a recovery effort makes sense and via which instruments. No advice is given at this stage and there is no obligation.

Same business day for written enquiries that include the broker / counterparty name and an approximate payment timeline. For active crypto outflows, emergency exchange-freeze requests are typically initiated within hours of engagement.

Account-opening welcome pack, deposit confirmations (bank SEPA, card statements, crypto transaction hashes), platform chat logs (WhatsApp/Telegram/email), the broker's terms in effect when you registered, any "withdrawal" denial correspondence. Even partial documentation is useful, we'd rather see something than wait for a complete file.

Yes. We handle cross-border mandates throughout the EU, UK, and selected offshore centres in coordination with local counsel. Many of our clients are based in Germany, Austria, Israel, the UK, and the Benelux.

Most matters run from six to twenty-four months. Card chargebacks can resolve within weeks; SEPA recall within days; civil actions take many months; criminal-restitution and victim-remission tracks abroad usually take longer. We sequence parallel routes where they help so total elapsed time is minimised.

The first two weeks of any engagement focus on locking down account-opening packs, payment records, chat logs, platform terms, withdrawal correspondence, and, for crypto, transaction hashes. Brokers close accounts; chats are deleted; wallets are emptied. Later, courts, chargeback panels, and regulators rely on what you preserved. Speed compounds.

No lawyer can ethically guarantee an outcome. What we commit to is rigorous feasibility analysis at the outset, transparent fee structures, capped phase budgets, and disciplined execution. If a matter is unlikely to recover its cost, we will tell you that at the consultation stage rather than after we've billed.

Hourly rates with capped phases and staged budgets, so you know your maximum exposure for each stage before it begins. In suitable cases, alternative arrangements (success uplift, partial flat-fee phases) are available after preliminary review. We discuss fees transparently in writing before any work begins.

Swiss professional rules constrain pure contingency arrangements. Success-uplift structures (a base hourly rate plus an uplift if certain recovery thresholds are met) are sometimes feasible. Each jurisdiction has its own constraints; we explain them candidly.

Often, yes, particularly in Switzerland and Germany, where claimant deposits ("Gerichtskostenvorschuss") may be required. We quantify this exposure before filing. In some cases, third-party litigation funding is appropriate; we have working relationships with established funders and can introduce them where useful.

Yes, significantly. We map the regulator (CySEC, none, etc.), the actual operating entity, any onshore introducer, the payment processors, and the realistically enforceable assets. CySEC-licensed CFD brokers are subject to a meaningful complaint and investor-compensation framework; offshore shells in St. Vincent or the Marshall Islands often have none, recovery there is via chargebacks, blockchain tracing, criminal-track pressure, or actions against connected onshore parties.

Almost certainly structured fraud. We move quickly on three fronts: (1) bank and card chargebacks under appropriate reason codes; (2) blockchain tracing if crypto was involved, including exchange disclosure orders; (3) victim-group coordination, these schemes typically have many victims with parallel facts, and coordinated complaints to law enforcement carry far more weight than individual ones.

Yes, this is now a major sub-practice. The pattern is consistent: relationship builds over weeks, a "guru" or family member is introduced, deposits begin on a polished but fake platform, withdrawals are blocked by escalating "tax" demands. Recovery requires speed: exchange-freeze requests within hours, KYC-unmasking orders, parallel criminal complaints. The platform itself is essentially fictional; the funds are real and increasingly traceable through major exchanges.

Guaranteed returns; "risk-free" trades; account-manager pressure; off-platform deposits to third-country accounts; bonus traps locking withdrawals; withdrawal "tax" or "verification" demands; look-alike domain names; regulator badges that don't link to genuine regulator pages. None of these means you are at fault, these schemes are professionally designed to exploit reasonable trust.

In many jurisdictions, yes. Mareva-style worldwide freezing injunctions (England & Wales); attachments under Swiss SchKG Art. 271; European Account Preservation Orders (EAPO) for accounts within the EU. Each requires distinct evidence and timing; we sequence them so as not to tip off the counterparty prematurely.

Often yes. Most retail crypto fraud terminates at one of a small number of centralised exchanges. We work with established blockchain-analytics partners to chart flows, cluster wallets, and identify the choke-point exchange. Once located, civil-disclosure or criminal-cooperation routes unmask KYC, and tracing converts into legal leverage.

We coordinate criminal complaints in Switzerland and abroad, drafting the Strafanzeige, marshalling evidence, attending interviews where appropriate, and following up with prosecutors. You remain the complainant of record; we serve as your counsel in the proceeding.

Yes. Pre-engagement communications with prospective clients are treated as privileged. We do not share enquiry details with third parties without your consent. See our privacy policy for the full data-handling position under Swiss FADP and EU GDPR.

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