Cyprus-licensed CFD broker, execution & retention misconduct
A DACH-region retail investor approached the firm after a CySEC-licensed CFD broker had blocked withdrawals and pivoted to aggressive "tax-clearance" demands. Account-manager logs showed scripted retention tactics, off-platform deposit requests, and inverted quote behaviour evident from the trade book.
The firm filed a structured CySEC complaint highlighting alleged conduct breaches and best-execution failures, in parallel with a civil claim under Cypriot conduct rules. The combination of regulator-facing pressure and credible civil leverage produced a mediated settlement returning a meaningful portion of the loss.
Anonymised facts. Case outcomes vary; past matters do not predict future results.